Returns &Refunds

Our Policy

At La Prima, we take pride in the quality and craftsmanship of our luxury bridal and evening wear. Due to the bespoke nature of our garments and the personalized service we provide, we maintain a strict no refund and no return policy.

All sales are final. Items purchased cannot be returned or refunded.

Exception: Damaged Items

We understand that shipping and handling issues can occur. If you receive an item that is damaged, defective, or not as described, you may be eligible for a refund or replacement under the following conditions:

How to Report a Damaged Item:

1. Contact us immediately at info@laprimafh.com within 5 days of delivery
2. Include your order number and clear photos showing the damage or defect
3. Provide a detailed description of the issue
4. Our team will review your claim and respond within 2-3 business days

If your claim is approved, we will offer either a full refund or a replacement item at no additional cost. Return shipping costs for approved damaged item claims will be covered by La Prima.

Items Not Eligible for Refund

The following items are not eligible for refund under any circumstances:

• Items purchased during a sale or promotional event (unless received damaged)
• Custom-made or altered garments
• Items that have been worn, washed, or altered after delivery
• Items without original tags, packaging, or accessories
• Items damaged due to customer negligence or misuse
• Items reported after the 5-day notification period

Processing Time

For approved refund claims:

• Refunds will be processed within 7-10 business days after we receive and inspect the returned item
• Refunds will be issued to the original payment method used for purchase
• Depending on your financial institution, it may take an additional 5-7 business days for the refund to appear in your account

Important Notes

Contact Us

For refund inquiries or to report a damaged item, please contact us:

Last Updated: November 2024